Systems Support

System and Program Support

Do you wish you had someone on your team with both the expertise and time to actually knock out items on the ever-growing backlog of system issues, administration tasks, and enhancement requests for Maximo, TRIRIGA, or your GIS system?

Most organizations using these systems have a laundry list of items that need to be updated, but L1/L2 Support will not handle them, and submitting funding for a major project is just too difficult. This can become very frustrating when all you really need is access to experienced and knowledgeable resources to help you with:

  • Configuration issues
  • System performance
  • Report development / changes
  • Workflow updates
  • Automation script authoring
  • Supplemental training

EAM, IWMS, or GIS Enhanced Support Services

Fortunately, EDI Enhanced Maximo Support Services are available now to provide this type of assistance! EDI Enhanced Support Services are on-demand, remote services used to address any type of system, organizational or program question or issue, no matter how straightforward or complex, giving you just the right amount of help you need.

We can have you working with the right functional or technical EAM, IWMS, or GIS expert in a matter of minutes! We can also tailor our support offerings to fit your budget and only charge you for the time our experts spend to design and implement solutions to meet your needs and address your problem areas.

You use us exactly as you need to, when you need to, and watch your backlog shrink.

Since EDI’s acquisition by Arora Engineers, Inc. in 2019, significant investments have been made to build out our service and support department. This allows us to significantly increase the volume of calls we can handle and the level of support we are able to provide our clients. Let us help you shrink that issues backlog!