Training Information and Policies

 

Cancellation Policy

Due to the complexities of training course preparation and courseware ordering requirements our cancellation policy is as follows:

You may cancel course registration at our training center up to two weeks (14 business days) prior to the start date for the course and receive a full refund.  If you cancel your reservation between eight (8) and thirteen (13) business days prior to the course taking place, there will be a 50% cancellation charge. There are no refunds within seven (7) business days of a course start date.

For training conducted at your site, there is a minimum enrollment of three (3) participants per scheduled course or custom curriculum.  Cancellation policies for on-site training will be included within the formal quote you will receive from EDI.

Training Policies

Training provided by EDI remains exclusive between EDI and the registered attendees.  If a registered attendee is unable to attend the training for any reason, a substitute attendee will be allowed ONLY with prior approval from EDI.  EDI does not permit the resale of our training services without specific prior approval from EDI.  Contact EDI as soon as possible if a substitution will be necessary.

Only registered attendees will be allowed in the training center.  Guests of registered attendees will not be permitted in the training center during the course sessions.

Food and beverages are not permitted in the training center during the course sessions.

Training begins at 9AM, includes a one-hour lunch break and concludes at approximately 4PM each day.

EDI may refuse training services to anyone violating EDI Training Policies.