Service Desk Management Using Maximo 6 for IT

days: 3     cost: $1650

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Course Description

Learn key IT Service Management functionality provided in the Maximo Enterprise Suite (MXES).

This course covers basic IT Service Management (ITSM) concepts and how Maximo supports ITSM processes. It also explores how Maximo supports these processes within the IT Infrastructure Library (ITIL) framework. You will set up simple data to learn how Maximo supports some of the ITSM processes, and examine in detail the various Maximo applications and how they support the ITSM processes. This course also covers management concepts associated with ITSM.

Who Will Benefit From This Course

This is an intermediate course for anyone involved in any IT Service Management roles.

Prerequisites

You should complete:

• Navigation and Querying in IBM Maximo 6 (TR101)
• or have experience working with IBM Maximo 5.x or higher.

Skills Taught

After completing this course, you should be able to:

• Use Maximo for IT Service Management (Service Support) from within the IT Infrastructure Library (ITIL) framework.

Course Outline

Maximo, configuration, and implementation overviews:

• IT Service Management Process with Maximo
• Supporting Data Overview
• The Service Desk
• Incident Management
• Problem Management
• Change and Release Management
• Service Management

Service Desk Management Using Maximo 6 for IT

request information about dates for this course